FAQ for voting system rental and sales
What’s your return policy?
Return any of our products–no questions asked–within 30 days of purchase. We even pay return shipping.
Do you ship voting systems and keypads oversees?
Yes, we’ll ship your package anywhere that can accept deliveries. This applies to both voting system rental AND sales.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions Monday to Friday 9-5.
If you have a weekend event or conference where you think you will need support, let us know a few days in advance. We’ll make someone is available to assist you.
Can I buy extra keypads for my response system in the future?
You certainly can. This often happens when event organisers by a system for a small event then they have a larger event a year later.
how can i download the free voting software?
You will need full administration rights to install this. If you work for a large business with strict IT security, you may need your IT department’s permission to download this. If you’re voting system rental is a Full Hire or a Dry Hire, we will provide your license on one of our licensed laptops
Is the voting hardware I bought covered by a warranty?
Yes, every keypad and base station purchased from Crowd Insight is covered by a two year warranty. If anything stops working and you don’t know why, send it back to us. We’ll either repair it or send you a new one.
Can I add polling slides to my existing PowerPoint or do I have to rebuild it from scratch?
You can add polling slides to any existing presentation. You can even use your PPT template so your polling slides blend in with all your other slides. Our polling software is a PowerPoint add-in, so you can format your voting slides with the colours and fonts of your choice.
I want to use a voting app for my event but the Wi-Fi at the venue isn’t good.
Don’t risk using any internet reliant app when Wi-Fi at your venue is poor. It won’t reflect well on you or your event if it goes wrong. Our keypad systems are very popular alternative to apps because they don’t need Wi-Fi. They use their own radio signal, a bit like a roving microphone.
What is the range of the keypads and the base station?
They range from 20 to 90 meters depending on the type of keypad you buy or hire. For more detailed information on specific keypads, go to our SALES page and click on the keypad images.
I need help creating my slides. Are there any online tutorials?
Yes there are plenty of videos on YouTube to get you started. For help programming your Edivote slides, click here. You will find plenty of videos made by our friends from Infowhyse who created Edivote.
For help with Meetoo, there is a dedicated You Tube channel, click here for a direct link.